Frequently Asked Questions

How long will the process take?

Customer Service representatives will strive to complete background checks within two to six weeks. Delays may occur if you are required to attend for fingerprints, responses from the RCMP or other agencies or a large volume of requests.

Where can I pick up my police background check?

Checks can be picked up at the applicant's chosen district upon verification of the applicant's identification. 

Where can I go to have my background check done in person?

You can attend the:

Community Resource Centre (CRC) - 10720 Yonge St. Unit #112, Richmond Hill 
Monday to Friday - 8 a.m. to 6 p.m. and Saturdays 8 a.m. to 4 p.m.

Where can I pick up my completed online check?

At the location you selected during your process.

Includes:
Community Resource Centre (CRC) - 10720 Yonge St. Unit #112, Richmond Hill
Monday to Friday - 8 a.m. to 6 p.m. and Saturdays 8 a.m. to 4 p.m.

Headquarters - 47 Don Hillock Dr., Aurora
Monday to Friday - 8 a.m. to 4 p.m.

Districts #1, #2, #4, #5
24 hours a day/seven days a week

Districts #3 open daily
7 a.m. to 11 p.m.

What happens if I need fingerprints?

Applications requiring fingerprints cannot be processed through the online application process. A notification email will be sent if you are required to attend in person to a customer service location.